returns are now free,
so buy that outfit with confidence
Of course, there has to be rules.
- We will gladly offer free returns on items within 7 days of order delivery.
- Clothes must be unworn, unwashed and tags must be attached. Basically, we want the same item back in the same condition we sent it to you in.
- Items that are apart of the Goin' Goin' Gone category, clearance category, The Saturday Deal, Mystery Shipments or as otherwise stated as final sale are not eligible for free returns.
- In order to do a return, you must request return authorization within 7 days of order delivery confirmation. We may ask for pictures if the return is due to damage or misrepresentation. After return authorization is approved, we will give you a return authorization number. This number must be included with package return. Easiest way to do that is write the return authorization number on the shipping label or write on a piece of paper and include in the package.
- To request return, please email us at firstname.lastname@example.org
- In the email, please include order number, your address and phone number (we will need that for the shipping label as you will be the sender).
- After return is received by Flowers and Gray, the refund will be given within 3 days after delivery and inspection.
- Please contact Flowers and Gray with any questions and/or for clarification on return policy before purchase.
- Please note: this program may be discontinued at any time for any reason (including suspected abuse of the return program).
Thank you for shopping small business!
Last Updated: August 10, 2018 by Jessica.