Return Information

returns are now free,
so buy that outfit with confidence

Of course, there has to be rules.


  • We will gladly offer free returns on items within 7 days of order delivery.
  • Clothes must be unworn, unwashed and tags must be attached.  Basically, we want the same item back in the same condition we sent it to you in. 
  • Items that are apart of the Goin' Goin' Gone category, clearance category, The Saturday Deal, Mystery Shipments or as otherwise stated as final sale are not eligible for free returns. 
  • In order to do a return, you must request return authorization within 7 days of order delivery confirmation.  We may ask for pictures if the return is due to damage or misrepresentation. After return authorization is approved, we will give you a return authorization number.  This number must be included with package return. Easiest way to do that is write the return authorization number on the shipping label or write on a piece of paper and include in the package.
  • To request return, please email us at
  • In the email, please include order number, your address and phone number (we will need that for the shipping label as you will be the sender).
  • After return is received by Flowers and Gray, the refund will be given within 3 days after delivery and inspection.
  • Please contact Flowers and Gray with any questions and/or for clarification on return policy before purchase.
  • Please note: this program may be discontinued at any time for any reason (including suspected abuse of the return program).

Thank you for shopping small business! 

Last Updated: August 10, 2018 by Jessica.